Refund policy

Refund requests are handled by email at ndikimuchiri@gmail.com — there is no automated self-service refund button yet, so every request is reviewed individually. Include your order reference or the email you paid with.

Today, requests are assessed case by case rather than against a fixed published timeframe or percentage — most commonly for a cancelled event, a duplicate charge, or a payment that didn't actually go through but was somehow still shown as confirmed. A full, formal refund policy (exact timeframes, what's eligible, processing time) is being written and will replace this page.

For ticket purchases specifically, a cancelled event is refunded in full; for events that go ahead as planned, refund eligibility is at our discretion until the formal policy is published.