Help centre

Last updated 6 September 2026

This page is an honest interim placeholder, not reviewed legal copy — it describes how things actually work today rather than a lawyer-drafted policy. It will be replaced with a fully reviewed version.

This is a small, growing help centre — not yet the full searchable knowledge base a bigger platform would have. The topics below cover the most common questions today; for anything else, contact support directly.

Where's my ticket?

Every confirmed order emails you a QR ticket instantly. If you can't find it, use Find my ticket to look it up by email or order reference.

How do I pay?

M-Pesa or card, for both ticket checkout and donations. Payment status is verified server-side before anything is marked as paid — you'll never see a ticket or receipt confirmed on a payment that hasn't actually gone through.

I want a refund

See the refund policy.

I want to sell art on ArtCollect

Apply at /apply. Every application is reviewed by hand.

I'm organising an event and want to list it

Fill in the form at List your event.